Terms & Conditions of Travel

Dear Sir or Madam,

Please be kind to care­fully read the fol­lo­wing Gene­ral Con­di­ti­ons of Tra­vel (GCT) of ITERU Tra­vel Ser­vices GmbH. The terms and con­di­ti­ons below are con­side­red as an inte­gral part of any valid tra­vel agree­ment clo­sed bet­ween you as a tour par­ti­ci­pant – her­einaf­ter cal­led "Cust­o­mer" or "Tra­vel­ler" – and ITERU Tra­vel Ser­vices GmbH – her­einaf­ter cal­led "ITERU" –, the tour organiser.

Our Gene­ral Terms and Con­di­ti­ons com­ple­ment and com­plete the regu­la­ti­ons for package tours inclu­ded in §§ 651a et sqq. of the Ger­man Civil Code (BGB) and the infor­ma­tion requi­re­ments for tour orga­nisers accor­ding to §§ 4 – 11 of the BGB-InfoV (Infor­ma­tion Regu­la­tion of the Ger­man Civil Code). If you have any ques­ti­ons, please feel free con­tact us.

1. Con­clu­sion of the tra­vel contract

The Customer's regis­tra­tion con­sti­tu­tes a bin­ding offer for clo­sing a tra­vel con­tract with ITERU. Cust­o­mers are reques­ted to pre­fe­ra­bly use the form pro­vi­ded by us for their registration.

The regis­tra­tion can be sub­mit­ted in wri­t­ing, orally, by phone or through other telecom­mu­ni­ca­tion means. The regis­tra­tion per­for­med by the app­li­cant inclu­des all par­ti­ci­pants men­tio­ned in the regis­tra­tion form. The app­li­cant shall be lia­ble for the par­ti­ci­pants' con­tract obli­ga­ti­ons in the same way as for his/her own con­tract obli­ga­ti­ons, pro­vi­ded that he/she has assu­med a cor­re­spon­ding sepa­rate obli­ga­tion through an express and sepa­rate declaration.

The con­tract comes into effect upon accep­tance by ITERU. The accep­tance is not sub­ject to a spe­ci­fied form. ITERU will pro­vide the tour con­fir­ma­tion to the Cust­o­mer upon clo­sure of the con­tract or imme­dia­tely thereafter.

If the con­t­ents of the con­fir­ma­tion should deviate from the con­t­ents of the regis­tra­tion, such dif­fe­ring con­fir­ma­tion con­sti­tu­tes a new offer by ITERU, to which ITERU is bound for a period of 10 days. The con­tract comes into effect on the basis of such new offer, if the Tra­vel­ler con­firms the accep­tance to ITERU wit­hin the com­mit­ment period.

2. Pay­ment

Pay­ment on the tra­vel price prior to the end of the tour may only be reques­ted and per­for­med upon han­do­ver of the bankruptcy insurance policy accor­ding to § 651 k, sec­tion 3 of the Ger­man Civil Code. A down pay­ment beco­mes due upon con­clu­sion of the con­tract, the amount of which is sub­ject to indi­vi­dual agree­ments. In default of such agree­ment, the down pay­ment amounts to 15% of the tra­vel price and in any case at least EUR100 or the com­plete tra­vel price, if the lat­ter does not exceed EUR100. Fur­ther pay­ments become due on agreed dates. Final pay­ments become due upon pro­vi­sion of or access to the tra­vel docu­ments (gene­rally 4 weeks prior to the tra­vel date), unless the tour can be can­cel­led for the rea­sons men­tio­ned in clause 7.b).

Not­with­stan­ding the above pro­vi­sion, the com­plete tra­vel price can be deman­ded also wit­hout pro­vi­ding the bankruptcy insurance policy if the dura­tion of the tour does not exceed 24 hours, not include over­night accom­mo­da­ti­ons and if the tra­vel price does not exceed EUR75.

In case of a non-payment or delayed pay­ment of the tra­vel price or any part the­reof by the Cust­o­mer, ITERU, after a remin­der and notice of default, shall be entit­led to with­draw from the con­tract and claim the dama­ges as spe­ci­fied under clause 5.1.

3. Ser­vices and bro­chure information

The con­trac­tually agreed ser­vices are spe­ci­fied in the ser­vice descrip­tion inclu­ded in the tour descrip­tion on which the tra­vel con­tract is based and/or the tour con­fir­ma­tion. The infor­ma­tion inclu­ded ther­ein is bin­ding for ITERU. ITERU expressly reser­ves the right to amend or modify the spe­ci­fied ser­vices or pri­ces prior to the con­clu­sion of the con­tract to the extent per­mit­ted by law, and will inform the Tra­vel­ler about such amend­ments or modi­fi­ca­ti­ons accor­din­gly. Price adjust­ments prior to the con­clu­sion of the con­tract can be requi­red for the fol­lo­wing reasons:

1. In case of an increase of the trans­por­ta­tion costs, the duties for cer­tain ser­vices, the port or air­port fees or a change of the exch­ange rates app­lica­ble to the tour occur­ring sub­se­quently to the publi­ca­tion of the tour description.

2. If the package tour reques­ted by the Cust­o­mer and spe­ci­fied in the tour descrip­tion is only avail­able through the purchase of addi­tio­nal con­tin­gents sub­se­quently to the publi­ca­tion of the tour description.

Devi­ant ser­vices, e.g. from other bro­chu­res of the ser­vice pro­vi­der, as well as spe­cial requests that alter the envi­sa­ged ser­vice scope shall only be bin­ding if expressly con­fir­med by ITERU.

Indi­vi­dual third-party ser­vices that are not inclu­ded in a package tour and are expressly offe­red under a third-party name, like e.g. flight-only, ren­tal cars, excur­si­ons and other events, are no pro­prietary ser­vices of ITERU.

4. Ser­vice and price change

4.1 Chan­ges of indi­vi­dual tour ser­vices and devia­ti­ons of the lat­ter from the agreed con­t­ents of the tra­vel agree­ment that are sub­se­quently to the con­clu­sion of the con­tract and which have not been cau­sed ITERU against the prin­ciple of good faith, shall only be admis­si­ble, if such chan­ges and devia­ti­ons are imma­te­rial and do not impair the over­all lay­out of the booked tour.

Even­tual war­ranty claims remain unaf­fec­ted the­reof as far as the alte­red ser­vices are defec­tive. ITERU shall be obli­ga­ted to inform the Cust­o­mer imme­dia­tely about any chan­ges or devia­ti­ons of the ser­vices. In case of a sub­se­quent mate­rial change of an essen­tial tra­vel ser­vice, the Cust­o­mer is entit­led to can­cel the tra­vel agree­ment or to demand a par­ti­ci­pa­tion in a simi­lar tour, pro­vi­ded that IERU is able to offer such tour wit­hin its own offer range wit­hout any surch­arge. The Cust­o­mer will be offe­red a free reboo­king as the case may be.

4.2 ITERU reser­ves the right to adjust the tra­vel price agreed in the tra­vel agree­ment in case of an increase of the trans­por­ta­tion costs or the duties impo­sed on cer­tain ser­vices, like port or air­port fees or a change of the exch­ange rates that are app­lica­ble to the con­cer­ned tour accor­ding to the fol­lo­wing regu­la­tion, pro­vi­ded that a period of more than 4 months lies bet­ween the con­tract con­clu­sion and the tra­vel start date and the events that cau­sed the change have neit­her occur­red nor were fore­see­able for ITERU at the time of the con­tract conclusion.

In case of an increase of the trans­por­ta­tion costs app­lica­ble on the date of the con­tract con­clu­sion and in par­ti­cu­lar the fuel costs, ITERU is entit­led to

a) demand the increa­sed amount in case of a seat-related increase; and

b) in other cases divide the addi­tio­nal trans­por­ta­tion costs per means of trans­por­ta­tion impo­sed by the trans­por­ta­tion com­pany through the num­ber of seats of the agreed means of trans­por­ta­tion and demand the resul­ting increa­sed amount for the indi­vi­dual seat.

If the duties app­lica­ble on the date of the con­tract con­clu­sion, like e.g. port or air­port fees should be increa­sed towards ITERU, the tra­vel price can be increa­sed by the cor­re­spon­ding pro­por­tio­nal amount. In case of a sub­se­quent change of the tra­vel price, ITERU shall be obli­ga­ted to inform the Tra­vel­ler imme­dia­tely but in any case 21 days prior to tour start at the latest. In case of a price increase of more than 5%, the Cust­o­mer is entit­led to with­draw from the tra­vel agree­ment or to request the par­ti­ci­pa­tion in a simi­lar tour, pro­vi­ded that ITERU is able to offer such tour wit­hin its own tour offer wit­hout surcharge.

4.3 The Tra­vel­ler must assert the rights sti­pu­la­ted under 4.1 and 4.2 imme­dia­tely after the noti­fi­ca­tion of the change in the tra­vel ser­vices or the tra­vel price by ITERU against the lat­ter; pre­fe­ra­bly in writing.

5. Customer's with­dra­wal, reboo­kings, substitutes

5.1 The Cust­o­mer can with­draw from the tour at any time prior to the tour start date. The date of rece­ipt of the note of with­dra­wal by ITERU applies. The Cust­o­mer is recom­men­ded to notify his/her with­dra­wal in wri­t­ing. If the Cust­o­mer with­draws from the tra­vel agree­ment or does not start the tour, ITERU is entit­led to claim an indem­ni­fi­ca­tion for the per­for­med tour pre­pa­ra­ti­ons and expen­ses. The indem­ni­fi­ca­tion shall be cal­cu­la­ted on the basis of the tra­vel price less the saved expen­ses and any other use of the tra­vel services.

ITERU is entit­led to assert this claim as a lump sum under con­side­ra­tion of the usually saved expen­ses as well as the usually pos­si­ble pro­fit resul­ting from any other use of the tra­vel ser­vices accor­ding to the fol­lo­wing struc­ture depen­ding on the pro­xi­mity of the time of with­dra­wal to the con­trac­tually agreed tour depar­ture date in a pro­por­tio­nal ratio to the tra­vel price.

Depen­ding on the type of tour, the indem­ni­fi­ca­tion clai­med by ITERU amounts to:

a) For tours inclu­ding a natio­nal or inter­na­tio­nal flight with char­ter or sche­du­led air­lines (per person)

  • up to the 60th day prior to the tour start: 15% of the total price;
  • bet­ween the 59th and 30th day prior to the tour start: 30% of the total price;
  • bet­ween the 29th and the 11th day prior to the tour start: 45% of the total price;
  • bet­ween the 10th and the 4th day prior to the tour start: 75% of the total price;
  • as from the 3rd day prior to the tour start or in case of failure to start the tour: 85% of the total price.

b) In case of ship crui­ses wit­hout inter­na­tio­nal or natio­nal flights with char­ter or sche­du­led air­lines, even if these only con­sti­tute a part of the total tour (per person)

  • up to the 60th day prior to the tour start: 10% of the total price;
  • bet­ween the 59th and 30th day prior to the tour start: 25% of the total price;
  • bet­ween the 29th and the 15th day prior to the tour start: 50% of the total price;
  • bet­ween the 14th and the 1st day prior to the tour start: 75% of the total price;
  • in case of a with­dra­wal on the tour start date or in case of failure to start the tour: 85% of the total price.

c) In case of a tour wit­hout inter­na­tio­nal or natio­nal flights with char­ter or sche­du­led air­lines not inclu­ding a ship cruise (per person)

  • up to the 60th day prior to the tour start: 10% of the total price;
  • bet­ween the 59th and 30th day prior to the tour start: 20% of the total price;
  • bet­ween the 29th and the 11th day prior to the tour start: 35% of the total price;
  • bet­ween the 10th and the 4th day prior to the tour start: 60% of the total price;
  • as from the 3rd day prior to the tour start or in case of failure to start the tour: 80% of the total price.

d) In case of tours with char­ter or sche­du­led air­lines with less than 10 par­ti­ci­pants, spe­cial indem­ni­fi­ca­tion sca­les apply. Such sca­les are spe­ci­fied in the respec­tive tour description.

e) ITERU reser­ves the right to claim an indem­ni­fi­ca­tion devia­ting from the sca­les spe­ci­fied above, pro­vi­ded that ITERU has expressly noted such devia­tion in the tour description.

The Cust­o­mer is in any case entit­led to pro­vide evi­dence that ITERU has not incur­red any or incur­red less costs in rela­tion to the withdrawal.

5.2 If, upon the Customer's request, chan­ges of the tra­vel date, the tra­vel desti­na­tion, the place of depar­ture, the accom­mo­da­tion or the trans­port type and cate­gory are applied sub­ject to avai­l­a­bi­lity (reboo­kings), ITERU is entit­led to for­ward the incur­red addi­tio­nal costs to the Customer.

Change requests noti­fied by the Cust­o­mer later than 60 days prior to the tour start, can only be applied after a with­dra­wal from the tra­vel agree­ment under the con­di­ti­ons accor­ding to clause 5.1 and by new regis­tra­tion, pro­vi­ded that such chan­ges can be per­for­med at all.

5.3 The Cust­o­mer can request up to the tour start (under con­side­ra­tion of the time effort requi­red for the orga­ni­sa­tion) that a third party enters into the obli­ga­ti­ons and rights ari­sing from the tra­vel agree­ment instead of him/her. ITERU can reject the entry of a third party, if such party does not meet the spe­cial tour requi­re­ments or the par­ti­ci­pa­tion of such party vio­la­tes legal pro­vi­si­ons or admi­nis­tra­tive orders.

If a third party enters into the agree­ment, the third party and the Tra­vel­ler (regis­tra­ting per­son) are lia­ble jointly and sever­ally towards ITERU for the tra­vel price and the addi­tio­nal costs cau­sed by the entry of the third party.

6. Unu­sed Services

If the Cust­o­mer does not use indi­vi­dual tra­vel ser­vices, inclu­ding an early return or due to other rea­sons, ITERU will use its best efforts to obtain a reim­bur­se­ment of the saved expen­ses from the ser­vice pro­vi­der. This obli­ga­tion shall not apply in case of com­ple­tely imma­te­rial ser­vices or if a reim­bur­se­ment is impossible.

7. With­dra­wal or ter­mi­na­tion by the Tour Organiser

ITERU is entit­led to with­draw from the tra­vel agree­ment prior to the tour start or to ter­mi­nate the tra­vel agree­ment after the tour start in the fol­lo­wing cases:

a) Wit­hout notice period

If the Tra­vel­ler con­ti­nues to dis­turb the per­for­mance of the tour not­with­stan­ding a call to order, impairs the per­for­mance of the tour or bre­a­ches the agree­ment in a way that justi­fies an imme­diate ter­mi­na­tion of the lat­ter. If ITERU ter­mi­na­tes the agree­ment for such rea­son, ITERU reser­ves the right to claim the tra­vel price. Howe­ver, ITERU must deduct any saved expen­ses as well as the bene­fits ari­sing from a fur­ther use of the unu­sed services.

b) Up to 2 weeks prior to the tour start

If the spe­ci­fied or man­datory mini­mum num­ber of par­ti­ci­pants is not achie­ved and the requi­re­ment of a mini­mum num­ber of par­ti­ci­pants for the respec­tive tour is men­tio­ned in the tour descrip­tion. ITERU is obli­ga­ted in any case to inform the Cust­o­mer imme­dia­tely after the occur­rence of the pre­re­qui­site for the non-performance of the tour and for­ward the notice of with­dra­wal to the Cust­o­mer imme­dia­tely. Any pay­ments with regards to the tra­vel price will be reim­bur­sed to the Customer.

8. Ter­mi­na­tion of the agree­ment due to unusual circumstances

If the tour is hin­de­red, end­an­ge­red or impai­red signi­fi­cantly due to cir­cum­stan­ces of force majeure which were unfo­re­see­able at the time of the con­tract con­clu­sion, ITERU and the Tra­vel­ler are entit­led to ter­mi­nate the agree­ment. In case of a ter­mi­na­tion of the agree­ment, ITERU shall be entit­led to claim a rea­son­able indem­ni­fi­ca­tion for tour ser­vices alre­ady pro­vi­ded or to be pro­vi­ded in order to com­plete the tour. ITERU shall fur­ther­more be obli­ga­ted to take all requi­red mea­su­res for the return of the Tra­vel­ler, pro­vi­ded that such return is inclu­ded in the agree­ment. The addi­tio­nal costs of the return shall be borne by both par­ties in equal sha­res. Other­wise, the addi­tio­nal costs shall be borne by the travellers.

9. Lia­bi­lity of the Tour Organiser

9.1 ITERU is lia­ble in the con­text of the dili­gence of a pru­dent busi­ness­man for:

a) the dili­gent tour preparation;

b) the care­ful selec­tion and moni­to­ring of the ser­vice providers;

c) the cor­rect­ness of the descrip­tion of all tour ser­vices spe­ci­fied in the tour descrip­tion, unless ITERU has noti­fied a change of such infor­ma­tion prior to the con­tract con­clu­sion accor­ding to clause 3; and

d) the appro­priate pro­vi­sion of the agreed tour services.

9.2 ITERU is lia­ble accor­ding to clause 11 for a default of the party ent­rus­ted with the ser­vice provision.

10. War­ranty

a) Remedy

If the tour ser­vice is not pro­vi­ded as agreed, the Tra­vel­ler is entit­led to a claim for remedy. ITERU can reject the remedy, if the lat­ter requi­res an unre­a­son­able effort. ITERU can also take reme­dial action by pro­vi­ding an equi­va­lent service.

b) Reduc­tion of the tra­vel price

The Tra­vel­ler can demand a cor­re­spon­ding reduc­tion of the tra­vel price (aba­te­ment) for the period for which the Tour Orga­ni­ser fails to pro­vide the tour ser­vices accor­ding to the agree­ment. The tra­vel price shall be redu­ced at the ratio at which the value of the non-defective tour would have com­pa­red to the actual value at the time of sale. The reduc­tion shall not apply if the Tra­vel­ler deli­be­ra­tely fails to indi­cate the defect.

c) Ter­mi­na­tion of the agreement

If a tra­vel is signi­fi­cantly impai­red due to a defect and ITERU fails to take reme­dial action wit­hin a rea­son­able period, the Tra­vel­ler, to the extent admit­ted by law, is entit­led to ter­mi­nate the tra­vel agree­ment in his own inte­rest and for pre­ser­va­tion of evi­dence con­ve­ni­ently by notice in wri­t­ing. The same applies if the Tra­vel­ler can­not be expec­ted to par­ti­ci­pate in the tour due to an import­ant rea­son ack­now­ledged by ITERU. No period for remedy must be spe­ci­fied if remedy is impos­si­ble or rejec­ted by ITERU or if the ter­mi­na­tion of the agree­ment wit­hout notice is justi­fied by a spe­cial inte­rest of the Tra­vel­ler. The Tra­vel­ler is lia­ble towards ITERU for the pro­por­tio­nal tra­vel price rela­ted to the used ser­vices, unless the used ser­vices have been of no inte­rest for the Traveller.

10.1 Indem­ni­fi­ca­tion

Wit­hout pre­ju­dice to the right of reduc­tion or ter­mi­na­tion, the Tra­vel­ler is entit­led to claim an indem­ni­fi­ca­tion for non-performance, unless the defi­ci­ency of the tour is cau­sed by cir­cum­stan­ces for which ITERU is not responsible.

11. Limi­ta­tion of liability

11.1. ITERU's con­tract lia­bi­lity for dama­ges other than per­so­nal dama­ges is limited to the triple tra­vel price

a) to the extent that dama­ges incur­red by the Tra­vel­ler have not been cau­sed deli­be­ra­tely or due to gross negli­gence; and

b) to the extent that ITERU is solely responsi­ble for a damage incur­red by the Tra­vel­ler due to a default of a ser­vice provider.

11.2 ITERU's lia­bi­lity for damage claims of the Cust­o­mer against ITERU for tort not resul­ting from wil­ful intent or negli­gence with regards to pro­perty dama­ges per Cust­o­mer and tour is limited to the triple amount of the tra­vel price. The Cust­o­mer is recom­men­ded to take out a tra­vel acci­dent and traveller's bag­gage insurance in this regard and in his/her own inte­rest. Clause 11.4 remains unaf­fec­ted by the afo­re­men­tio­ned pro­vi­sion; also in case of a lia­bi­lity excee­ding the limi­ta­tion spe­ci­fied above.

11.3 Any damage claim against ITERU is inso­far limited or exclu­ded as a damage claim against the ser­vice pro­vi­der can only be asser­ted under cer­tain con­di­ti­ons or limi­ta­ti­ons or is exclu­ded under cer­tain con­di­ti­ons due to inter­na­tio­nal con­ven­ti­ons or legal regu­la­ti­ons based on the lat­ter and which are app­lica­ble to the ser­vices to be deli­vered by the ser­vice provider.

11.4 If ITERU assu­mes the posi­tion of a con­trac­tual air car­rier, its lia­bi­lity is sub­ject to the pro­vi­si­ons of the Air Traf­fic Act in con­nec­tion with the inter­na­tio­nal con­ven­ti­ons of War­saw, The Hague and Gua­da­la­jara as well as the Mon­treal Con­ven­tion. These con­ven­ti­ons usually limit the air carrier's lia­bi­lity for death or per­so­nal inju­ries as well as bag­gage los­ses and dama­ges. As far as ITERU acts as a ser­vice pro­vi­der in other cases, its lia­bi­lity is sub­ject to the app­lica­ble regu­la­ti­ons. If ITERU acts as a con­trac­tual ship-owner with regards to ship crui­ses, its lia­bi­lity is sub­ject to the pro­vi­si­ons of the Com­mer­cial Code and the Inland Navi­ga­tion Act.

11.5 ITERU is only lia­ble as an agent with regards to third-party ser­vices that are not inclu­ded in a package tour and which are expressly offe­red in the name of a third party (like e.g. flight-only, ren­tal car, excur­si­ons, sports and cul­tu­ral events, etc.). The lia­bi­lity for defec­tive agency offers is limited accor­ding to the prin­ci­ples sti­pu­la­ted under clause 11.1 and 11.4.

12. Obli­ga­tion to co-operate

In case of occur­red ser­vice inter­rup­ti­ons, the Tra­vel­ler is obli­ga­ted to co-operate and avoid or mini­mise even­tual dama­ges as pro­vi­ded for by legal regulations.

The Tra­vel­ler is obli­ga­ted in par­ti­cu­lar to notify his/her com­plaints imme­dia­tely to the local tour agency, which is instruc­ted to take reme­dial action, if pos­si­ble. If no local tour agency is avail­able, com­plaints and requests for remedy must be noti­fied to the regis­te­red office of ITERU. If the Tra­vel­ler deli­be­ra­tely fails to notify a defect, any claim for reduc­tion and/or indem­ni­fi­ca­tion expires.

ITERU can be con­ta­c­ted as follows:

ITERU Tra­vel Ser­vices GmbH
Hohe Leuchte 20, 35037 Mar­burg
Germany

Phone: +49 (0) 6421 96 86 603 (Ger­many) or: +20 (0) 1000 30 3006 (Egypt)
Fax: +49 (0) 6421 407 590
e-Mail: info@iteru.de

13. Exclu­sion of lia­bi­lity and sta­tutory limitation

Claims due to a non-contractual deli­very of the tour ser­vices must be asser­ted by the Tra­vel­ler wit­hin one month after the end date of the tour as spe­ci­fied in the agree­ment against ITERU. Upon expiry of this period, the Tra­vel­ler can assert claims if he or she has been unable to observe the period wit­hout a default of the Tra­vel­ler. By way of dero­ga­t­ion, bag­gage los­ses must be noti­fied wit­hin 7 days and bag­gage delays must be noti­fied wit­hin 21 days after the date of handover.

Con­trac­tual claims of the Tra­vel­ler accor­ding to §§ 651 c-f of the Ger­man Civil Code with the excep­tion of claims aimed for indem­ni­fi­ca­tion in case of a per­so­nal injury or damage due to a defect for which ITERU is responsi­ble or gross negli­gence of ITERU or its vica­rious agents become time-barred after a period of 12 months. The limi­ta­tion of actions begins on the end date of the tour as spe­ci­fied in the agree­ment. If the Tra­vel­ler has asser­ted such claims, the limi­ta­tion of action is impe­ded up to the date, on which ITERU or ITERU's lia­bi­lity insu­rer objects the claims in wri­t­ing. Other claims are sub­ject to legal limi­ta­tion periods.

14. Pas­sport visa and health regulations

ITERU is responsi­ble for infor­ming the citi­zens of a coun­try, in which the tour is offe­red about the pas­sport, visa and health regu­la­ti­ons and their even­tual chan­ges prior to the start of the tour. Citi­zens of other coun­tries can get infor­ma­tion from their com­pe­tent consulate.

ITERU assu­mes no lia­bi­lity for the timely grant of and access to the requi­red visa through the respec­tive diplo­ma­tic agency, even if the Tra­vel­ler has instruc­ted ITERU to obtain such visa, unless ITERU is responsi­ble for the delay.

The Tra­vel­ler is solely responsi­ble for the obser­vance of all regu­la­ti­ons that are import­ant for per­for­ming the tour. All pre­ju­di­ces and in par­ti­cu­lar the pay­ment of with­dra­wal costs resul­ting from a failure to observe these regu­la­ti­ons shall be borne by the tra­vel­ler, unless cau­sed by a cul­pable incor­rect or non-information by ITERU.

15. Obli­ga­tion to inform about the iden­tity of the per­for­ming airline

Accor­ding to the EU-VO 2111/2005, ITERU is obli­ga­ted to inform the Cust­o­mer about the iden­tity of the air­line pro­vi­ding the air trans­por­ta­tion ser­vices in rela­tion to the booked tour at the time of boo­king the lat­ter. If the per­for­ming air­line is yet to be deter­mined, the pro­bable air­line must be indi­ca­ted first and the Cust­o­mer must be infor­med accor­din­gly as soon as the per­for­ming air­line has been finally deter­mined. ITERU shall be obli­ga­ted to inform the Cust­o­mer imme­dia­tely in case of any change of the airline.

The infor­ma­tion about the per­for­ming air­line in the sense of the EU-VO 2111/2005 does not imply a con­trac­tual claim for the per­for­mance of the air trans­port by the spe­ci­fied air­line and does not con­sti­tute a war­ranty unless a cor­re­spon­ding war­ranty is inclu­ded in the tra­vel agree­ment. To the extent legally agreed, the tour orga­ni­ser expressly reser­ves the right to change the airline.

The com­mon list of unsafe air­lines publis­hed by the Euro­pean Com­mis­sion is avail­able under http://ec.europa.eu/transport/air-ban/list_en.htm (fol­low the links pro­vi­ded ther­ein to the cur­rent list) and can be sub­mit­ted to you prior to boo­king upon request.

16. Severa­bi­lity

If any pro­vi­sion of the tra­vel agree­ment should be or become inef­fec­tive, such inef­fec­tiv­en­ess shall not affect the vali­dity of the over­all contract.

17. App­lica­ble law and place of jurisdiction

The con­trac­tual and legal rela­ti­onships bet­ween ITERU and the Cust­o­mer are sub­ject to the Ger­man law.

The Tra­vel­ler can sue ITERU only at the company's regis­te­red seat. The legal venue for actions filed by ITERU against the Cust­o­mer is the Customer's place of resi­dence, unless the action is direc­ted against gene­ral mer­chants or per­sons having moved their place of resi­dence or usual place of resi­dence abroad sub­se­quently to the con­tract con­clu­sion or the place of resi­dence or usual place of resi­dence is unknown at the time of filing the claim. In these cases, the legal venue shall be the regis­te­red seat of ITERU.

This pro­vi­sion does not apply, if indis­pens­a­ble pro­vi­si­ons of the Euro­pean Union or other inter­na­tio­nal pro­vi­si­ons are app­lica­ble and con­flict the above provision.

18. Addi­tio­nal con­di­ti­ons for group tours

If ITERU per­forms a tour exclu­si­vely for a clo­sed group, which has been regis­te­red with ITERU through a group Cust­o­mer and/or group responsi­ble, spe­cial lia­bi­lity con­di­ti­ons apply:

a) ITERU is only lia­ble for the ser­vices indi­ca­ted in the boo­king con­fir­ma­ti­ons accor­ding to the above-mentioned stipulations.

b) ITERU assu­mes no lia­bi­lity for ser­vices or parts the­reof that have been offe­red to the group Cust­o­mer and/or the group responsi­ble or a mem­ber of the group in addi­tion to the con­trac­tually agreed tra­vel ser­vice; irre­spec­tive of the type of addi­tio­nal ser­vices (e.g. arri­val at or depar­ture from the place of depar­ture and return indi­ca­ted in the tra­vel agree­ment orga­nised by the group, events before, during and after the tour, orga­ni­sa­tion of mee­tings before, during and after the tour, orga­ni­sa­tion of addi­tio­nal excur­si­ons incl. transport).

c) ITERU assu­mes no lia­bi­lity for devia­ti­ons from the con­trac­tually agreed tour pro­gramme initia­ted solely by the group Cust­o­mer and/or group responsi­ble (e.g. instruc­tions to the local ser­vice pro­vi­ders, chan­ges of the envi­sa­ged tour pro­gramme, inclu­sion of addi­tio­nal visits, mee­tings or under­ta­kings of any kind).

d) ITERU also assu­mes no lia­bi­lity for infor­ma­tion pro­vi­ded and rep­re­sen­ta­ti­ons made by the group Cust­o­mer and/or group responsi­ble to the Cust­o­mer. The group Cust­o­mer and/or group responsi­ble in par­ti­cu­lar is not entit­led to ack­now­ledge defects of the tour or claims for reim­bur­se­ment of the tra­vel price or parts the­reof asser­ted by the Cust­o­mer on behalf of ITERU. Any tour com­plaints must be sub­mit­ted directly and imme­dia­tely accor­ding to the sti­pu­la­ti­ons above to ITERU or a rep­re­sen­ta­tive of ITERU.

19. Con­clu­sion

Tour orga­ni­ser:

ITERU Tra­vel Ser­vices GmbH
Regis­te­red office: Mar­burg
Legal form: Limited lia­bi­lity com­pany (GmbH)
Court of regis­tra­tion: Local Court Mar­burg, HRB 5539

CEO:

Dipl. Theol. Sebas­tian D. Plötzgen

Address:

Hohe Leuchte 20
35037 Mar­burg
Germany

Ver­sion:

Novem­ber 2013

 

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